Troubleshooting

What is this error? "0033"
Error code 0033 is associated with the TV service provider account, and often relates to a billing issue (such as an expired credit card). Please contact yo...
Mon, 8 Nov, 2021 at 1:55 AM
What is this error? "Needs to re-authenticate"
For errors mentioning that you need to "re-authenticate" you can usually resolve the issue by following the steps below.  If You Are Watchin...
Mon, 8 Nov, 2021 at 1:58 AM
When I watch full episodes, the video player displays a blank screen and no video controls. What should I do?
If you are having difficulty accessing the video player, please check if you are using ad-blocking software. If so, please disable it while watching full ep...
Mon, 8 Nov, 2021 at 2:00 AM
Why am I hearing Spanish or another language when I expected English?
If you are hearing an audio track that was originally English but has been dubbed over in Spanish (or another language), then this is very likely because ...
Mon, 8 Nov, 2021 at 2:01 AM
What is this error? "Invalid Adobe Pass Token"
This and similar errors can usually be resolved with a “hard refresh” of your web browser. Please follow the steps below: Have bbcamerica.com open Fin...
Mon, 8 Nov, 2021 at 2:03 AM
What is this error? "Something didn't work quite right... ELI-9000"
This error traces back to your TV provider. If you get your TV and internet service from the same company, sometimes resetting your modem will resolve this ...
Mon, 8 Nov, 2021 at 2:04 AM
I signed in with my TV provider but it says I am not authorized to view this content
Please reach out to your TV service provider and request that they confirm:  You have BBC America in your cable package You have TVE (TV-everywhere) enab...
Mon, 8 Nov, 2021 at 2:05 AM